Privacy Policy

Effective 21 Jan 2026 · Applies to Freshiyo Customer & Delivery Apps

Privacy Policy for FRESHIYO

This Privacy Policy describes how FRESHIYO, a brand operated and owned by EARTH'S PANTRY ("we," "us," or "our"), collects, uses, and shares your personal information when you use our mobile application and services.

1. Information We Collect

To provide a seamless delivery experience, we collect the following types of information:

  • Personal Identifiers: Name, phone number, email address, and delivery address.
  • Precise Location Data: We collect GPS-based location data to enable real-time tracking of your orders and to ensure accurate delivery to your doorstep.
  • Transaction Details: Information about the items you purchase, payment method (via secure third-party processors), and order history.
  • Device Information: IP address, device ID, and operating system to improve app performance and security.

2. How We Use Your Information

We use your data strictly for the following purposes:

  • Order Fulfillment: Processing your orders and coordinating with delivery partners.
  • Communication: Sending transactional updates (OTP, order confirmation) and promotional offers (if consented).
  • Service Improvement: Analyzing user behavior to improve our product range and app interface.
  • Fraud Prevention: Detecting and preventing unauthorized transactions or account misuse.

3. Sharing of Information

We do not sell your personal data. We only share information with:

  • Delivery Partners: Only the necessary details (name, address, phone) required to complete your delivery.
  • Payment Gateways: To process secure payments (we do not store your full card/bank details on our servers).
  • Legal Compliance: If required by law, we may disclose information to government authorities under the DPDP framework.

4. Your Rights & Choices

Under the DPDP Act, you have the following rights:

  • Right to Access: You can view your profile and order history at any time within the app.
  • Right to Correction: You can update inaccurate personal information in the account settings.
  • Right to Withdraw Consent: You may opt out of promotional emails/SMS or disable location permissions in your device settings.
  • Right to Erasure: You can request the deletion of your account and personal data, subject to statutory retention requirements for financial records.

5. Data Security

EARTH'S PANTRY implements industry-standard security measures, including SSL encryption and secure server protocols, to protect your data from unauthorized access or breaches.

6. Data Retention

We retain your personal data only for as long as necessary to provide you with services or as required by Indian law (e.g., for tax and audit purposes).

7. Ownership & Rights

FRESHIYO is a proprietary brand of EARTH'S PANTRY. All data collected through the FRESHIYO platform is managed and protected under the authority of EARTH'S PANTRY. All rights are reserved by the parent company.

8. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Brand: FRESHIYO (A brand of EARTH'S PANTRY)
Email: [email protected]
Phone/Chat: +91 88660 85111
Address: Hyderabad, Telangana

Questions About Our Privacy Policy?

Reach the Freshiyo privacy team for any questions about delivery partner or customer data handling.

Contact Privacy Team